E-Governance Notes



  • Governance facilitated by information technology is called e- governance.

  • It uses internet technology to deliver public services and information in a convenient, citizen centric and cost effective manner.

  • Use of information and communication technology (ICT) to facilitate the process of governance and public administration is called e-governance.

  • E-governance refers to government’s use of information technology to exchange information and services with citizens, businesses and others arms of government.

E-Governance Services

  • The automation of government services and the online delivery of government services
  • Widespread adoption of network-based technologies and the migration of government to the Internet environment
  • The application of electronic capabilities and practices to governmental environments to reduce costs and fraud and increase efficiency
  • Increase citizen participation in the government processes.
  • Online voting and other public services
  • Online revenue collection-Income tax
  • Agriculture, Education, Healthcare are the various sectors where government can make use of IT.
  • Computerization of land records-Farmers can take print out of the certificates or ask for details about their land using the Kiosks.
  • There are websites where citizens can log on and get access to respective government departments on issues such as land, water and taxes.
  • Avail birth/death registration certificates, passport applications, licenses, transport dept services, reservations etc

Models of e-governance

  • Government to Government (G2G)
    • Interaction between government organizations, departments and authorities

  • Government to Business (G2B)
    • Online interaction between government and the business sector.

  • Government to Citizen (G2C)
    • Online interaction between government and individuals


  • E-governance increases the active participation of citizens in governance and seeks their suggestions in improving the administrative processes.
  • It decentralizes the decision making process and empowers the people.
  • The effective use of IT services in the government administration can increase the transparency in the functioning of various departments.
  • Reduces corruption
  • Reduces the cost of communication and transaction cost are low
  • Efficiency of the government increases greatly because of reduced paper work.
  • Thus it brings in the true spirit of democracy.


  • The biggest challenge of deploying e-governance is not technology but change management.
  • Change in the operations and processes which occur because of automation.
  • All the users at all levels must be educated about the benefits of using technology.
  • Awareness has to be created at all levels in the society.
  • It is important to explain them that introduction of IT will not take away their existing jobs but will make their jobs easier.
  • Lack of ICT in remote areas and villages
  • Electricity, computers and connectivity may not be available at remote locations or villages.

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Akash Padhiyar

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